Payment Policy

  1. Order Questions

How do I know my order has been placed?

After checkout, an order confirmation email will be sent to the address you provided. When your order has been prepared and dispatched, we will send a shipping confirmation with tracking details where available.

Can I change or cancel an order?

Changes to a size, color, quantity, or delivery address may be possible only before the order enters fulfillment or shipping preparation. Contact support@voerddip.com as soon as possible and include your order number. Once preparation or dispatch has begun, changes may no longer be possible. Cancellation requests are handled under our Refund & Return Policy.

  1. Payment Methods and Currency

Which payment methods are accepted?

We accept the payment methods displayed at checkout. Available options may vary according to your location and the payment services supported by the website. Please check the checkout page before completing your purchase.

What currency will I be charged in?

Prices on voerddip.com are displayed in United States Dollars (USD), unless otherwise indicated. If your payment card or bank account uses another currency, your bank or payment provider may apply its own exchange rate or conversion fee.

  1. Shipping and Tracking

Where do you ship?

We currently offer shipping to the United States, Canada, Australia, and the United Kingdom. Shipping availability, costs, and estimated delivery periods depend on the destination and carrier services. Please refer to our Shipping Policy and the checkout page.

How long will delivery take?

Orders are generally processed within 1–7 business days after payment confirmation, excluding weekends and applicable public holidays. After dispatch, estimated transit generally takes 12–21 business days. The combined estimated period is approximately 13–28 business days from payment confirmation. These are estimates and are not guaranteed delivery dates.

How can I track my order?

When tracking information is available, it will be included in your shipping confirmation email. Use the carrier’s tracking service to follow the parcel. If you cannot locate the tracking details or need help, contact support@voerddip.com.

What if I am not home at delivery?

Depending on the carrier, another delivery attempt may be made, a notice may be left, or the parcel may be held at a designated collection point. Please check the tracking information for the carrier’s instructions.

  1. Returns and Refunds

Do you accept returns?

Eligible purchases may be returned within 30 days after delivery, subject to the conditions in our Refund & Return Policy. Items should be unused, unworn, unwashed, and in their original condition with original tags and packaging where applicable. Proof of purchase is required. Contact support@voerddip.com before sending an item back.

Can I exchange a dress?

An exchange may be available for an eligible item within the applicable 30-day period, subject to availability. Contact our support team with your order number and preferred alternative size, color, or style. If the requested item is unavailable, we will discuss available options.

Who pays return shipping?

If an item is incorrect, damaged, or defective due to our error, we will cover reasonable return shipping costs or provide an appropriate return solution. For a change of mind, size selection, or personal preference, customers generally pay return shipping unless applicable law requires otherwise. Please contact us before returning an item.

How long does a refund take?

After a returned parcel arrives at the designated return facility, inspection generally takes 5–7 business days. Once approved, a refund is generally initiated within a further 5–7 business days to the original payment method. Your bank or payment provider may need additional time to post the funds.

  1. Contact

For questions about products, sizing, orders, payment, shipping, returns, or exchanges, email support@voerddip.com. Include your order number where relevant.

Company Name: NORTH VALLEY LLC

Company Address: 5900 BALCONES DRIVE SUITE 100, AUSTIN, TX 78731, USA

EIN: 41-4081923

Entity ID: 806406297

Email: support@voerddip.com