Refund & Return policy

  1. Scope

This Policy explains the requirements and steps for requesting a return, exchange, cancellation, or refund for an order placed through voerddip.com, operated by NORTH VALLEY LLC. Our store focuses on women’s dresses, including mini, midi, and maxi styles. This Policy applies alongside any consumer rights that cannot be excluded under applicable law.

  1. Return Period

You may request a return or exchange for an eligible item within 30 days after receiving your order. Requests submitted after this period may not be accepted unless applicable law provides otherwise.

  1. Return Conditions

For a voluntary return or exchange, items must meet the following conditions:

  • The dress must be unused, unworn, and unwashed, and remain in its original condition.
  • Original tags and packaging should be included where applicable.
  • The item must not be stained, damaged, altered, or otherwise made unsuitable for resale through customer use or handling.
  • A valid receipt, order confirmation, or other proof of purchase must be provided.

For hygiene and safety reasons, certain hygiene-sensitive items, if offered, may not qualify for voluntary return after being worn or opened. Items clearly marked final sale and gift cards may also be excluded from voluntary returns, except where applicable law requires otherwise. These exclusions do not affect statutory rights relating to defective, damaged, incorrectly described, or nonconforming goods.

  1. How to Start a Return

Email support@voerddip.com within the return period. Include your order number, the item you wish to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, provide photographs or video where available. Our team will review the request and, if eligible, provide the return instructions and designated return address. Do not send products to our company business address unless we specifically instruct you to do so. Contacting us before shipping helps avoid delays or misdirected parcels.

  1. Return Shipping Costs

For customer-initiated returns, including change of mind, unsuitable size selection, or personal preference, customers are generally responsible for return shipping costs unless otherwise required by law. These charges are paid directly to the selected carrier and are not deducted from the refund. If you receive a damaged, defective, or incorrect item due to our error, we will cover reasonable return shipping costs or provide an appropriate prepaid return solution. Please contact us before sending the item.

  1. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact support@voerddip.com as soon as reasonably possible, preferably within 48–72 hours. Include your order number, a description of the issue, and supporting photographs or video if available. We will review the matter and offer an appropriate solution, which may include a replacement, exchange, repair where suitable, or refund, depending on the circumstances and applicable consumer protection requirements. The suggested reporting period does not limit statutory rights.

  1. Exchanges

Exchanges may be requested within 30 days of delivery for eligible items and are subject to availability. Please tell us the original item and the preferred replacement size, color, or style. If the requested replacement is unavailable, we may offer another available option or process an eligible refund. Any additional shipping costs for a customer-requested exchange will be explained before it is arranged.

  1. Order Cancellations

If you need to cancel an order, contact support@voerddip.com as quickly as possible. Cancellation may be possible before the order enters fulfillment or shipping preparation. Once the order has been prepared for dispatch or shipped, cancellation may no longer be available; after delivery, you may submit a return request under this Policy. If an eligible order is cancelled after payment has been collected, the refund will be issued to the original payment method as required by law.

  1. Refund Processing

After a returned parcel reaches our designated return facility, inspection generally takes 5–7 business days. We will notify you after the review. Approved refunds are generally initiated to the original payment method within a further 5–7 business days. Your bank, card issuer, or payment provider may need additional time to complete the transaction.

For voluntary returns, refunds generally cover the purchase price of eligible returned products, excluding original shipping charges unless applicable law requires otherwise. If a return results from our error or from a defective or incorrect item, applicable shipping charges will be covered or refunded as required. Where legally permitted, a refund may be adjusted for missing components or diminished value caused by handling beyond what is reasonably necessary to inspect the item. Any adjustment will be explained and will not override statutory remedies.

  1. Fraud and Abuse Prevention

We may review voluntary return, exchange, or refund requests where there is reasonable evidence of fraud, abuse, intentional misuse, or failure to meet the eligibility requirements. We may request additional order information where reasonably necessary. Nothing in this section limits legally protected rights to refunds, replacements, or other remedies.

  1. Contact Us

If an approved refund has not appeared more than 7 business days after it was initiated, or if you have questions about returns, exchanges, cancellations, or refunds, contact support@voerddip.com.

Company Name: NORTH VALLEY LLC

Company Address: 5900 BALCONES DRIVE SUITE 100, AUSTIN, TX 78731, USA

EIN: 41-4081923

Entity ID: 806406297

Email: support@voerddip.com