Terms of Service

These Terms of Service are effective as of November 2, 2026.

  1. Website Operator and Acceptance

voerddip.com is an online fashion retailer owned and operated by NORTH VALLEY LLC, a Texas limited liability company with its business address at 5900 BALCONES DRIVE SUITE 100, AUSTIN, TX 78731, USA. NORTH VALLEY LLC operates this website and is the seller for purchases made directly through it. These Terms govern your access to the website, account use, and purchases. By visiting the website, creating an account, or placing an order, you acknowledge these Terms and agree to follow them, together with the Privacy Policy, Shipping Policy, Payment Policy, and Refund & Return Policy to the extent permitted by law.

  1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase independently. If you are younger, you may use the website only with the involvement and permission of a parent or legal guardian. By using the website, you confirm that you meet these requirements.

  1. Ecommerce Platform and Third-Party Services

We may use independent ecommerce platforms and service providers for website hosting, checkout, payment processing, order administration, and delivery. Those providers may have their own terms and privacy policies. NORTH VALLEY LLC remains responsible for its own obligations to customers, but is not responsible for independent acts or omissions of third-party providers except where applicable law requires otherwise. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship with a third-party platform.

  1. Customer Accounts

If you create an account, you are responsible for keeping your login credentials confidential and taking reasonable steps to prevent unauthorized access. You are responsible for activity under your account except where applicable law provides otherwise. Please provide accurate and current information and notify us promptly at support@voerddip.com if you suspect unauthorized account use or a security issue.

  1. Products, Descriptions, and Orders

voerddip.com focuses on women’s dresses, with collections organized by length and style, including mini dresses, midi dresses, and maxi dresses. The website presents styles featuring floral prints, lace details, delicate straps, fitted bodices, and softly flowing or flared silhouettes, depending on the individual product. Product pages provide the applicable descriptions, sizes, colors, prices, and availability.

We make reasonable efforts to ensure that product information and images are accurate. However, color and appearance may vary due to lighting, screen settings, fabric characteristics, measurement methods, and production tolerances. Product selection, prices, and availability may change without prior notice.

Placing an order is an offer to purchase. We may decline, limit, or cancel an order for legitimate reasons, including suspected fraud, payment issues, stock discrepancies, pricing or listing errors, or legal restrictions. If payment has been collected for an order that we cancel, we will arrange a refund to the original payment method as required by law. An order is accepted when we confirm acceptance or dispatch the products, whichever occurs first.

  1. Pricing, Payment, and Taxes

Prices are displayed in United States Dollars (USD) unless a product page or checkout clearly states otherwise. Applicable shipping charges, taxes, and mandatory fees will be displayed during checkout before you submit your order. Payments are handled through the payment methods shown at checkout. By completing a purchase, you authorize the relevant payment provider to collect the amount due. We do not intentionally store full payment card numbers or security codes. You are responsible for applicable customs duties or import charges unless otherwise stated or required by law.

  1. Shipping and Delivery

Shipping destinations, available services, charges, processing times, and estimated delivery periods are described in our Shipping Policy and displayed during checkout where applicable. Delivery estimates are not guaranteed dates and may be affected by carrier operations, customs clearance, weather, holidays, or other circumstances beyond our reasonable control. We will address delays, cancellations, and non-delivery in accordance with applicable law. Ownership and risk of loss transfer as provided by governing law and mandatory consumer protections.

  1. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy. Eligible dresses must meet the applicable time limits and condition requirements. Contact support@voerddip.com before sending an item back so that our team can provide the correct instructions and return destination. Nothing in these Terms limits consumer rights or remedies that cannot legally be waived.

  1. Product Fit, Appearance, and Care

Please review the product description, available size information, fabric details, and care instructions before ordering. Fit can vary according to the design, cut, fabric, and individual body proportions. Floral patterns, lace trims, color tones, and other design details may appear somewhat different depending on screen settings and lighting. Follow the garment care label supplied with each item. Any applicable statutory warranties, product quality obligations, and non-waivable consumer rights remain unaffected.

  1. Safety and Intended Use

Clothing and accessories should be used for their intended purpose and cared for according to the supplied instructions. Keep packaging, detachable trims, and small components away from infants and young children where they may present a choking or suffocation risk. Do not use an item that appears damaged or unsafe; contact our customer support team if you identify a product safety concern.

  1. Intellectual Property

The website’s original text, photographs, graphics, logos, icons, videos, page layouts, and other content are owned by NORTH VALLEY LLC or used with permission from their respective owners. These materials are protected by applicable intellectual property laws. You may access the website for personal, non-commercial shopping purposes, but may not reproduce, modify, distribute, publish, sell, or commercially exploit protected content without authorization, except where permitted by law.

  1. Prohibited Activities

You must not use the website for unlawful or fraudulent purposes; interfere with website operations or security; attempt unauthorized access to accounts or systems; transmit malware or harmful code; misrepresent your identity or affiliation; collect customer information through unauthorized means; infringe third-party rights; or copy and commercially exploit website content without permission.

  1. Website Availability and Disclaimer

To the fullest extent permitted by applicable law, the website and its online functions are provided on an “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure access. Any disclaimer concerning products is subject to statutory warranties, product-safety rules, and consumer rights that cannot be excluded. Nothing in these Terms removes a warranty or remedy that applicable law does not allow us to exclude.

  1. Limitation of Liability

To the maximum extent permitted by law, NORTH VALLEY LLC and its affiliates, officers, employees, and authorized service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or related services, including loss of profits, data, business opportunities, or goodwill. Where legally permitted, our aggregate liability relating to a particular purchase will not exceed the amount paid for the products or services giving rise to the claim. These limits do not apply to liabilities that cannot legally be excluded or restricted.

  1. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable claims, losses, and costs arising from your unlawful use of the website, material breach of these Terms, or infringement of third-party rights. This does not require you to indemnify NORTH VALLEY LLC for its own unlawful conduct, negligence, or breach of non-waivable consumer obligations.

  1. Sanctions and Export Controls

We operate subject to applicable United States sanctions, export controls, and trade restrictions, including those administered by the Office of Foreign Assets Control (OFAC). We may refuse, suspend, or cancel transactions involving restricted persons, entities, territories, or prohibited activities where required by law. Customers must not use the website in violation of applicable sanctions or export requirements. Any cancellation and refund will be handled in accordance with governing law.

  1. Compliance with Law

NORTH VALLEY LLC intends to conduct its online retail activities in accordance with applicable United States federal and Texas state laws, including relevant consumer protection, advertising, privacy, commercial transaction, and product-safety requirements. Applicable laws, including the Federal Trade Commission Act, the INFORM Consumers Act, and state privacy statutes, will be observed where they apply to our activities.

  1. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy, which forms part of the policies governing your use of the website. Please review that Policy to understand our data practices and available privacy choices.

  1. Dispute Resolution

Before beginning formal proceedings, the parties agree to make reasonable efforts to resolve a dispute through good-faith discussions for thirty (30) calendar days after written notice. If the matter remains unresolved, either party may pursue remedies available under applicable law. Where both parties have validly agreed to binding arbitration, a dispute may be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, subject to governing law and any required consumer consent. Eligible matters may be brought in small claims court. Any waiver of jury trial, class proceedings, or representative claims applies only where valid and enforceable. Nothing in this section restricts non-waivable consumer rights or access to regulatory authorities.

  1. Governing Law and Jurisdiction

These Terms and disputes arising from or relating to the website are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law principles. Subject to any valid arbitration agreement and mandatory consumer protections, proceedings may be brought before a court of competent jurisdiction in Texas. Nothing here removes consumer protections or jurisdictional rights that cannot be waived.

  1. Changes and Entire Agreement

These Terms, together with the policies referenced on the website, govern your use of the store and purchases made through it, except where additional terms expressly apply to a particular transaction. We may revise these Terms to reflect operational, legal, or website changes. Revised Terms will be posted with an effective date, and additional notice will be provided where required. Changes will not retroactively eliminate rights arising from completed purchases. Continued use after revised Terms take effect constitutes acceptance to the extent permitted by law.

  1. Severability, Waiver, and Assignment

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A delay or failure to enforce a provision does not waive that provision or any other right. We may assign our rights or obligations in connection with a lawful business transaction, subject to applicable law. Customers may not assign contractual obligations where our prior written consent is legally required.

  1. Contact Us

For questions about these Terms, contact support@voerddip.com.

Company Name: NORTH VALLEY LLC

Company Address: 5900 BALCONES DRIVE SUITE 100, AUSTIN, TX 78731, USA

EIN: 41-4081923

Entity ID: 806406297

Email: support@voerddip.com