Shipping Policy

  1. Overview

This Shipping Policy explains the destinations we serve, order preparation, shipping methods and charges, estimated delivery periods, and how delivery issues are handled for orders placed through voerddip.com, operated by NORTH VALLEY LLC. Please also review our Terms of Service and Refund & Return Policy.

  1. Shipping Destinations

We currently offer shipping to the United States, Canada, Australia, and the United Kingdom. Availability depends on the delivery address, carrier coverage, and local restrictions. Orders addressed outside these supported destinations cannot currently be processed.

  1. Sanctions and Restricted Transactions

We comply with applicable United States trade sanctions and export control requirements, including restrictions administered by the Office of Foreign Assets Control (OFAC). We do not knowingly fulfill transactions prohibited by applicable law. We may reject, suspend, or cancel transactions involving restricted persons, entities, territories, or activities. Any applicable refund will be handled in accordance with governing law.

  1. Order Processing and Dispatch

Orders are generally processed within 1–7 business days after payment confirmation, excluding Saturdays, Sundays, and applicable United States public holidays. Processing includes payment verification, order confirmation, product preparation, packing, and carrier arrangements. Once your order has been dispatched, we will send a shipping confirmation with tracking details where available.

  1. Shipping Methods, Rates, and Estimated Transit

The following shipping options and thresholds apply unless different options or charges are shown at checkout for your particular order:

Shipping Method

Cost

Order Subtotal

Estimated Transit

Standard Shipping (UPS/DHL or equivalent)

$6.99

$0.00–$39.99

12–21 business days

Air Freight

Free

$40.00 and above

12–21 business days
  • The free-shipping threshold is calculated using the order subtotal before taxes and shipping fees. Discounts or other adjustments may affect eligibility.
  • Orders with a subtotal of $40.00 or more qualify for Free Air Freight, subject to available services and restrictions disclosed at checkout.
  • Remote areas or locations with limited carrier coverage may require approximately 2–5 additional business days.
  • All applicable shipping charges will be displayed during checkout before the order is completed.
  1. Delivery Time Estimates

After dispatch, estimated transit generally takes 12–21 business days. Including the usual 1–7 business-day processing period, the estimated overall delivery period is approximately 13–28 business days from payment confirmation. These periods are estimates and are not guaranteed delivery dates. Weekends, public holidays, customs clearance, peak periods, severe weather, carrier operations, and unexpected logistics disruptions may affect delivery. Remote locations may require an additional 2–5 business days.

If a significant delay becomes known to us, we will make reasonable efforts to provide updated information. Nothing in this Policy limits statutory rights concerning delayed or undelivered orders.

  1. Product Availability and Combined Shipments

In-stock products are generally dispatched within 7 business days after order confirmation and payment verification. Dispatch timing for pre-ordered or backordered items depends on availability; once available, they are generally dispatched within 7 business days. If an order contains both available and delayed items, we will normally ship the complete order together unless another arrangement is agreed. If you prefer separate shipments, contact support before dispatch. Additional shipping charges may apply and will be disclosed before confirmation.

If an unexpected inventory issue or fulfillment delay affects your order, we will notify you and provide appropriate options in accordance with applicable consumer law.

  1. Delivery, Ownership, and Risk of Loss

We arrange deliveries through independent carriers and logistics providers. Ownership and risk of loss transfer in accordance with applicable law and mandatory consumer protections. Where required by law, responsibility remains with NORTH VALLEY LLC until the products are delivered to you or an authorized recipient. If a parcel is lost, damaged, or not delivered during transportation arranged by us, contact our support team so that we can investigate and provide an appropriate remedy, including replacement or refund where required.

  1. Customs, Duties, and Taxes

International shipments, including deliveries to Canada, Australia, and the United Kingdom, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless the product page or checkout states otherwise, customers may be responsible for such charges, subject to local legal requirements. Any taxes or charges collected directly by us will be disclosed during checkout. Customers should review applicable import requirements before placing an order.

  1. Address Accuracy and Failed Delivery

Customers are responsible for entering a complete and accurate delivery address, including recipient name, street and unit number, city, state or province, postal code, country, and valid contact details. If a parcel is returned because of an incomplete or incorrect address, unsuccessful delivery attempts, or failure to collect it after notice, we will contact the customer where possible and explain available reshipment or refund options. Additional reshipping costs caused by customer-provided address errors or requested delivery changes may apply and will be disclosed before reshipment. Unclaimed parcels may be returned or handled under carrier procedures and applicable law.

  1. Lost, Delayed, or Damaged Shipments

If your parcel is lost, unusually delayed, or damaged in transit, contact support@voerddip.com with your order number, tracking information, and a description of the issue. We may request photographs or other documentation and coordinate with the carrier. Claims will be reviewed in accordance with our Refund & Return Policy and applicable consumer protection laws. Where appropriate, we will arrange a replacement, refund, or another suitable resolution.

  1. Events Beyond Our Control

To the extent permitted by law, we are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, armed conflicts, terrorism, labor disputes, government restrictions, customs or border closures, transportation interruptions, infrastructure failures, or disruption to logistics networks. If such an event affects an order, we will make reasonable efforts to provide updated information. Any applicable rights to cancellation or refund remain subject to governing consumer law.

  1. Contact Us

For questions about shipping destinations, fees, order preparation, tracking, or delivery, contact support@voerddip.com.

Company Name: NORTH VALLEY LLC

Company Address: 5900 BALCONES DRIVE SUITE 100, AUSTIN, TX 78731, USA

EIN: 41-4081923

Entity ID: 806406297

Email: support@voerddip.com